INFORMATION
We are happy to provide free shipping on all orders worldwide.
We ship worldwide through Fedex for items over $750 and through Thailand Postal for items below that. If you wish to upgrade your shipping method please let us know.
Shipments over $500 are fully-insured and require a signature confirmation.For orders below $500 please contact us if you need your shipment to be insured.
Your order will only be shipped once your credit card number is approved and your shipping address is verified.
Your shipping address must be on file with your credit card company if different from the billing address.
If you have a special shipping request or would like to expedite the delivery of your order, please contact us and we’ll be happy to accommodate you.
Customer service may contact you for additional information as required.
After your order is shipped, you may obtain a courier tracking number by logging in to Your Account. You can track your shipment only at DHL, FedEx or EMS.Pick Up Jewelry at Our Store - Any order placed with us online can be picked up at our store.
Please Note: Production time is usually about 5-7 business days after placing an order. Shipping to an international destination may take 3-4 days for Fedex shipmets and upto 2 weeks for items shipped by Thailand Post. Let us know if you need your jewelry in a shorter period.
Glitz Jewelry offer several payment options for our customers.
Among those are Bank Wire, Paypal, as well as all major Credit Cards.
Bank Wire
Customers paying by wire will receive wiring instructions once they have completed the check-out process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.
Paypal
Use PayPal for orders in USD and Thai Baht.
Credit Card
We accept Visa, MasterCard, American Express, and Discover. Credit card orders can be placed online using our secure server. Credit card orders will only be shipped to an address on file with the credit card company. For security purposes, Glitz Jewelry may request additional documentation on some transactions.Products also carry an additional VAT charge of 7%.
Glitz Jewelry Flexible Financing
Glitz Jewelry’s flexible financing program provides you with even more payment options to purchase the diamond engagement ring of your dreams. You can now apply for 3-month or 6-month interest-free financing. Please contact our customer service department at 66-818364601 if you would like to apply for our flexible financing.
In case there are any pricing errors on the website, Glitz Jewels reserves the right to not accept orders at the incorrect price stated on the website.All Promotions offered by Glitz Jewels are at its own discretions and can be terminated at any time without prior notice.
Glitz guarantees the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations.
Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason the product you receive has a manufacturing defecty, you may return any item in its original condition within 7 days of receipt and we will gladly correct the manufaturing defect or manufature a new one and ship it to you free of charge both in Thailand and internationally.
To return or exchange an item, please follow these instructions:
You will need to obtain a Return Ticket ID before sending your returned item back to us. Please contact us either by email or phone to receive the return instructions.
If contacting by email:Please email support@myglitzjewls.com your order number and the request for a return address. We will then email you Return Ticket ID and shipping instructions.
- If contacting by phone:Please have your order number ready and call us at 661-836-4601 to obtain the Return Ticked ID.
A Package without a Return Authorization number will not be accepted for refund.
SIZE OR LENGTH ADJUSTMENTS AFTER PURCHASE
Making size or length adjustments is possible for all jewelry products and we'll be happy to do this for you. Contact us if you like to schedule a complementary length/size adjustment to any order.
Bracelet / Necklaces Length Adjustments - If you need to make length adjustments such as adding or removing links, we will apply the necessary charge (for additional links) or refund (for links removed). Please call us in order to arrange for a payment of any additional links and/or stones.
Ring Size Adjustments - If the ring you purchased from us is either too small or too big, you may send it back to us for adjustment. We will make the necessary adjustments and send the ring back to you - free of charge.
Pendant Chain Adjustments - We offers 2 chain sizes: 16 and 18 inch lengths. If you need to change your pendant's chain length, you may send us just the chain or the chain with the pendant still attached. We will adjust the length and send the chain back to you - free of charge.
We start processing your order within 24 hours of receiving your payment. So if you wish to cancel your order, we request you to do so within 24 hours of you placing the order. After 24 hours you may still cancel your order but a 30% fee will be deducted from your full payment amount.
- At Glitz Jewelry, we are committed to providing our customers with a secure shopping environment.
- We maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information, and use various security measures to ensure that your credit card information is protected, including the latest in security technology.
- At Glitz Jewelry, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly.
- We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information and how you may access some of the data you provide to us
- Please log into your account at
- http://www.myglitzjewels.com/customer/account/login/ to view details of your order
